Privacy Policy

At Vedic Gemstones, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase gemstones and related products from us.

By accessing or using our services and providing your personal information, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy.

Information We Collect

When you interact with our website, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information. We also record transactional details like order history and payment confirmations. In addition, technical information such as your IP address, browser type, operating system, and browsing behavior may be collected to help us improve our services. Our website also makes use of cookies and similar technologies to enhance your shopping experience, remember your preferences, and analyze traffic patterns.

How We Use Your Information

The information we collect is primarily used to process and deliver your orders, respond to your inquiries, and communicate with you about purchases or promotional offers. We also use this information to improve our website, refine our product offerings, enhance customer experience, and ensure secure payments. In certain cases, it may be necessary to use your data to comply with legal obligations, resolve disputes, or prevent fraudulent activity.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website, processing payments, delivering orders, or improving customer service. These providers are contractually obligated to use your information only for the purposes of supporting our business and maintaining confidentiality. In some cases, we may be required to share information with legal authorities in compliance with applicable laws, or in the event of a business restructuring, merger, or acquisition where such data forms part of the business assets.

Cookies and Tracking Technologies

Our website relies on cookies and similar technologies to personalize your experience, provide faster navigation, and analyze user activity. Cookies help us remember your preferences and improve the overall performance of the site. You may choose to disable cookies through your browser settings; however, certain features or functionality of the website may not work properly as a result.

Data Storage & Security

Your personal data may be stored and processed on secure servers provided by our hosted e-commerce platform, which may be located outside India, in compliance with applicable data protection laws. We use industry-standard encryption and security measures to safeguard your information and prevent unauthorized access, misuse, or disclosure.

We do not collect sensitive personal information such as Aadhaar, PAN, or government ID unless specifically required by law.

Your Rights and Updating Information

You have the right to access the personal information we hold about you, request corrections to any inaccuracies, or ask for deletion of your data where appropriate. You can also choose to update your contact information, preferences, or subscription settings at any time. If you have any questions, concerns, or requests regarding your personal data or how we handle it, you can contact us directly, and we will make reasonable efforts to respond promptly and effectively.

Marketing Communications

We may occasionally send you promotional emails, newsletters, or offers related to our gemstones and services. You have the right to opt out of these communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly. Opting out will not affect our ability to communicate with you regarding your orders or essential account information.

Payment Data Handling

For your security, we use trusted payment gateways to process transactions. We do not store your sensitive payment information, such as credit or debit card details, on our servers. All payment transactions are encrypted and securely transmitted in accordance with industry standards.

IT Act Compliance

We are committed to complying with the Information Technology Act, 2000, and any applicable rules regarding the protection of personal data. Should you have any concerns or complaints regarding our handling of your information, we encourage you to contact us, and we will make reasonable efforts to resolve them promptly.

Third-Party Links

From time to time, our website may include links to external websites for your reference or convenience. Please note that we are not responsible for the content, privacy practices, or security policies of such third-party sites. We encourage you to review their privacy statements before sharing any personal information with them.

Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with tax, accounting, or legal obligations. Once your data is no longer needed, we will securely delete or anonymize it to prevent unauthorized use.

Children’s Privacy

Our products and services are intended for adults, and we do not knowingly collect personal information from individuals under the age of 18.

Changes to This Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised date, and continued use of our services will indicate your acceptance of the updated policy.

Legal Disclaimer

This Privacy Policy is intended to inform you of our practices regarding personal information and does not create any contractual rights. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with a revised date. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or the way we handle your data, you may reach out to us at: support@VedicGemstones.in