Return & Exchange Policy
At Vedic Gemstones, we take great care in selecting and shipping high-quality loose gemstones. Each gemstone is carefully inspected, certified (if applicable), and securely packed before dispatch. Due to the unique and high-value nature of gemstones, our Return & Exchange Policy is designed to balance **customer satisfaction** with the **integrity of the product**.
Eligibility for Returns & Exchanges
🔹 Returns or exchanges are accepted **within 7 days of delivery**.
🔹 The gemstone must be in its **original, unused, and undamaged condition**.
🔹 The original invoice or order confirmation must be provided.
🔹 Custom-cut or specially requested gemstones are **non-returnable** unless damaged during transit.
Initiating a Return or Exchange
To request a return or exchange, please contact us via email or phone within 7 days of receiving the order. Include your order number, photos of the gemstone, and reason for return/exchange. Our team will provide instructions for safely returning the gemstone.
Shipping for Returns
🔹 Customers are responsible for securely packaging the gemstone when returning it.
🔹 We recommend using **insured and trackable courier services** to protect the value of the gemstone.
🔹 Do not send gemstones via regular post or uninsured shipments, as we cannot be responsible for loss or damage during transit.
Refunds
🔹 Once the returned gemstone is received and inspected, refunds will be processed within 7–10 business days.
🔹 Refunds will be issued using the same payment method used for purchase.
🔹 Shipping charges paid during the original purchase are **non-refundable**.
Fraud Prevention & Authentication
🔹 Each gemstone sold by Vedic Gemstones undergoes quality checks, certification, and video-recorded packaging.
🔹 Returns will only be accepted if the gemstone is identical in weight, dimensions, and certification to the one originally sold.
🔹 Any evidence of tampering, substitution, or misuse will result in rejection of the return/exchange request.
Exchanges
🔹 Exchanges are subject to gemstone availability.
🔹 If the requested replacement gemstone differs in price, the difference must be paid/refunded accordingly.
🔹 Custom-cut or specially requested gemstones are generally **not eligible** for exchange.
Damaged or Defective Gemstones
🔹 If a gemstone is received damaged or does not match the invoice/description, please notify us within 48 hours of delivery.
🔹 Provide clear photographs and the order number. We will arrange for a replacement or full refund after verification.
Exceptions & Limitations
🔹 Gemstones that have been **altered, damaged, or worn** are not eligible for return.
🔹 Returns without proper documentation (invoice/order number) will not be accepted.
🔹 This policy applies only to **domestic shipments within India**.