Terms & Conditions
Welcome to Vedic Gemstones. By accessing and using our website and services, you agree to comply with these Terms and Conditions. These Terms govern your use of the website, purchase of loose gemstones, and all related transactions within India. Please read them carefully before making a purchase.
General Conditions
By using this website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including cases of fraud or policy violation. All prices, product descriptions, images, and availability are subject to change without prior notice.
Product Information & Authenticity
All gemstones sold on our website are natural and may exhibit minor inclusions, color variations, or other characteristics inherent to gemstones. Product images are for reference purposes only, and actual gemstones may vary slightly in appearance due to lighting, photography, and screen settings. Differences in color, inclusions, or appearance due to these factors do not constitute misrepresentation.
Any certification provided will be from recognized gemological laboratories, as described in the product listing. Vedic Gemstones does not assume responsibility for differing opinions of other gemologists or laboratories regarding authenticity, grading, or origin. Each gemstone is inspected and authenticated to the best of our knowledge before dispatch.
Ordering and Acceptance
All orders placed on the website are subject to acceptance by Vedic Gemstones. We reserve the right to decline or cancel any order at our discretion. Order confirmation emails are sent after successful payment processing; however, confirmation does not guarantee availability. We reserve the right to correct errors, inaccuracies, or omissions in pricing, product descriptions, or promotional materials.
Payment Terms
Payments for all orders must be made using authorized payment gateways integrated with our website. Orders will only be processed once payment has been confirmed. We do not store sensitive payment information on our servers, and all transactions are encrypted for security. Any payment disputes should be reported promptly to both the payment provider and us for resolution.
Shipping and Delivery
We ship gemstones exclusively within India using insured, reliable courier partners. Shipping charges, timelines, and insurance coverage are detailed in our Shipping Policy. While we strive for timely delivery, all delivery dates are estimates and may vary due to circumstances beyond our control, including courier delays or regional disruptions. Customers are responsible for providing accurate shipping information and ensuring availability for delivery.
Returns and Exchanges
Returns and exchanges are governed by our Return & Exchange Policy. High-value, custom-cut, or specially requested gemstones may not be eligible for return or exchange except in cases of damage or misdescription. Customers are required to securely package and ship gemstones for returns, preferably using insured and trackable courier services. Refunds or exchanges will be processed only after the returned gemstones are inspected and verified.
Returned gemstones must be identical in weight, dimensions, and certification to those originally sold. Any tampering, substitution, or mismatch will void eligibility for refund or exchange.
Liability
While we take all reasonable care to ensure a safe and reliable shopping experience, Vedic Gemstones is not liable for any indirect, incidental, or consequential losses arising from the use of the website or purchase of gemstones. Liability for damaged or lost shipments is limited to the invoice value covered under courier insurance. Customers acknowledge that minor inclusions and natural variations are inherent to gemstones and do not constitute defects.
Astrological Disclaimer: Gemstones are often purchased for astrological or spiritual reasons. Vedic Gemstones makes no warranties, express or implied, regarding astrological effectiveness, spiritual benefits, or healing properties of gemstones. Purchases are made at the sole discretion and belief of the customer.
Intellectual Property
All content on this website, including text, images, graphics, and branding, is the property of Vedic Gemstones and protected under Indian and international copyright laws. Reproduction, distribution, or unauthorized use of any content is strictly prohibited without our express written consent.
Customer Conduct
Customers agree to use the website responsibly and not engage in fraudulent activity, misuse, or attempt unauthorized access. Any such conduct may result in order cancellation, account termination, and legal action. Customers should provide accurate personal and payment information and communicate promptly regarding any issues with orders.
Force Majeure
We are not responsible for delays or failures in fulfilling orders caused by circumstances beyond our control, including natural disasters, strikes, political unrest, or government actions. While we will make reasonable efforts to inform customers and provide alternatives, delivery dates remain estimates and may be affected by such events.
Privacy
Customer information is collected, stored, and processed in accordance with our Privacy Policy. Personal data is used solely to process orders, communicate with customers, and improve services. We take appropriate measures to protect customer information from unauthorized access or misuse.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of the website or purchase of gemstones shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
Modifications
Vedic Gemstones reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will not affect orders placed prior to the modification date. Continued use of the website constitutes acceptance of any updated terms. Customers are encouraged to review these Terms periodically for any changes.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at: Email - support@VedicGemstones.in